Terms of Service

This website is operated by Aptelier International Pte. Ltd., Alevate Living. Alevate Living is a brand of Aptelier International Pte. Ltd. and both of these names can and will be used interchangeably in these Terms. Throughout the site, the terms “we”, “us” and “our” refer to Aptelier International Pte. Ltd., Alevate Living, unless otherwise stated. Aptelier International Pte. Ltd., Alevate Living offers this website www.alevateliving.com, our platforms including Instagram www.instagram.com/alevateliving and Facebook www.facebook.com/alevateliving, information and services available to you- conditioned upon your acceptance of all Terms and Conditions (the “Terms”) stated here.

Please read these Terms collectively with our Privacy Policy. Read them fully and carefully before using https://www.alevateliving.com (the "Site") alongside the features we provide, such as including but not limited to pharmacist guidance, utilising any information on our site and/or making a purchase from us (collectively the “Services”). These Terms set forth the legally binding terms and conditions for your use of the Site and the Services.

Any new features or tools added to the current store shall also be subject to the Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes without any prior notice. You can review the updated version of the Terms at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use or access to the website following the posting of any changes constitutes full acceptance of those changes.

By visiting our Site and/or purchasing something from us, you engage in our Services and agree to be fully bound by the following Terms, including those additional terms and conditions and policies referenced here- in and/or available by hyperlink. These Terms apply to all users of the Site- including but not limited to browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to all the Terms of this agreement, you may not access the Site or use any of our Services or Products.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell and offer our products and services to you.

SECTION 1 - STORE TERMS

By using our Products and/or Services and/or placing an order through our Site, you warrant that:

(A) You are at least 21 years old;

(B) You are legally capable of entering into binding contracts;

(C) You have full authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party;

(D) You must not use our Services for illegal or unauthorized purposes;

(E) You are aware of all applicable laws and must not violate any laws in your jurisdiction or our jurisdiction (including but not limited to copyright laws);

(F) You must not transmit any viruses or code of destructive nature.

A breach or violation of any of the Terms stated above will result in an immediate termination of our Products and Services and legal action will be taken when we deem suitable or warranted.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse our Products and Services to anyone for any reason at any time without providing a reason or explanation. You understand that your personal details such as full name, phone number, email address, home address, date of birth and social media information (collectively “Personal Information”), may be transferred unencrypted and possibly involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Your credit card information is encrypted during transfer over networks.

SECTION 3 - PRICE AND AVAILABILITY

All prices are shown in Singapore dollars (SGD) and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Products or Services. However, if we change any charges associated with your Subscription, we will provide advance notice of such changes in accordance with Section 5. We will not, however, be able to notify you of changes in any applicable taxes.

All our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products, and to substitute Products (including, but not limited to, specific ingredients or entire items) without prior notice. We strive to provide you only with high-quality Products. However, we may be required to make certain substitutions from time to time.

SECTION 4 - PRODUCTS, SERVICES AND INFORMATION

Services such as customer support and pharmacist guidance are both available on our Site and other platforms including Instagram www.instagram.com/alevateliving/, Facebook www.facebook.com/alevateliving/ and email @alevateliving.com.

Products and its packaging may vary slightly from their pictures or any form of representation. Images of the Products on our Site and social media platforms (e.g. Facebook, Instagram) are for illustrative purposes only. Although we have made every effort to display the Product accurately, your product may vary slightly from these images including but not limited to design, size and features.

We may change the product to reflect (a) changes in relevant laws and regulatory requirements, (b) new findings in scientific research, and (c) to implement improvements and technical adjustments. We may be unable to notify you of these changes and reserve the right to determine any changes at our sole discretion, at any time and without notice.

This Site may contain information including certain historical information. Historical information is not current and is provided for your reference only. Regardless of whether the information was published by us or a third-party, we will not be responsible or held liable for the accuracy of any information and any results should you choose to utilize the information.

SECTION 5 - SUBSCRIPTION AND AUTOMATIC RENEWAL

Aptelier International Pte. Ltd., Alevate Living provides both one-off purchase and an automatically recurring subscription service on all of our products.

(A) One-off purchase:

You will receive shipment approximately 3 to 5 working days from your order date.

We use Shopify payments to allow you to pay for one-off purchases. The processing of payments will be subject to privacy policies and terms and conditions of the Payment Processor in addition to this Terms of Service and our Privacy Policy. We are not responsible and will not be held liable for any error by the Payment Processor. Any discrepancies or issues should be addressed to and handled directly by Shopify or the relevant third parties.

(B) Subscription:

You will receive shipment every four calendar weeks with a twenty-eight-day supply of supplements by default, unless stated otherwise in your account and agreed in writing by us.

When you sign up for our Subscription service, you acknowledge and agree that:

(A) Your Subscription has a recurring payment feature (i.e. continuous) and you accept full responsibility for all recurring charges prior to cancellation that has been received and acknowledged by us in writing as successfully cancelled. You can find specific details regarding your order by accessing the Site and accessing your Account details;

(B) You have the ability to modify, pause or cancel your Subscription in your account. However, such changes must be made, received and acknowledged in writing by us before your next charge date (i.e 4 weeks later from your order date). Your non-termination or non-modification to a Subscription before the relevant deadline reaffirms that you agree and that we are authorised to continue to charge you for that Subscription based on your subscription plan, the relevant amount and on the date of charge.

(C) We use a third-party payment processor such as Stripe, to allow you to pay for orders through the Subscription Service. Our third-party payment processor is automatically authorised to charge you every four weeks for your subscription (in addition to any applicable taxes and other charges) for as long as your subscription continues. The processing of payments will be subject to the privacy policies and terms and conditions of the Payment Processor in addition to this Terms and our Privacy Policy. We are not responsible and will not be held liable for any error by the Payment Processor. Any discrepancies or issues should be addressed to and handled directly by the Payment Processor or the relevant third parties.

Price Changes. We will provide advance notice of changes related to charges associated with your Subscription. We will not, however, be able to notify you of changes in any applicable taxes, currency conversions or any other charges beyond our control. Application of discount codes to your existing subscription is permitted but we will not be held responsible if the promo code is unsuccessfully applied and this will not be exchangeable for cash or any other forms of compensation.

Cancellation Policy. You may cancel at any time. However, if you fail to cancel successfully before your next charge date (i.e 4 weeks later from your order date), you will be responsible for all charges, including any applicable taxes and other charges, incurred prior to the successful cancellation of your subscription. If you have missed the deadline for changes to your next order or your product has been dispatched for delivery, your changes will only be taken into account for subsequent orders and you will be charged accordingly. If payment for the recurring subscription does not go through after 8 tries, your subscription will be cancelled, and you will receive a confirmation email.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions smoothly and contact you if needed. Your provision of these information means that we are permitted to use any form of information provided to us.

You do not need an account to make a purchase. If you want to manage your orders and/or subscriptions yourself, you have the option of signing up for an account with us. By creating an account, you consent to receive electronic communications from us (e.g. via email or by posting notices to the Site). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. You agree that we are also allowed to send you promotional communications via email, SMS, whatsapp, Instagram, Facebook or any contact information provided to us, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. This consent will fully override the Personal Data Protection Act or any relevant laws. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein or by notifying us in writing in advance that you do not wish to receive such information. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SECTION 7 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Our Site and third party platforms including but not limited to Instagram and Facebook includes interactive features and areas that allow users to create, post, share, or store content, including but not limited to, recipes, reviews, feedback, suggestions, proposals, plans, photos, videos, music, sound, text, graphics, code, items, or other materials (collectively, “User Content”). If, at or without a request from us, you generate User content and share the content with us by sending via Email, SMS, Whatsapp, Instagram, Facebook or any other means, tag, hashtag or mention Alevate Living or any of our team members or feature any of our products or information, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium and country the content that you directly or indirectly forward to us. We are and shall be under no obligation (1) to maintain any content in confidence; (2) to pay any form of compensation for any contents; or (3) to respond to any comments or the content or (4) without seeking any permission from you or any third party.

In the event you decide to share your User Content with others through the Site or third-party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish. You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Sites. We are not responsible and will not be held liable for the accuracy or results of any User Content. By using the interactive features and areas of the Sites, you further agree not to create, post, share, or store any User Content of the following:

(A) Unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, or otherwise objectionable;

(B) User Content that would constitute, encourage, or provide instructions for a criminal offense, violate the rights of any party, or otherwise create liability or violate any local, state, national, or international law;

(C) User Content that may infringe any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any party;

(D) User Content that contains or depicts any statements, remarks, or claims that do not reflect your honest views and experiences;

(E) User Content that impersonates, or misrepresents your affiliation with, any person or entity; or otherwise mislead us or third-parties as to the origin of any comments.

(F) User Content that references or depicts Alevate Living or our Products but fails to disclose a material connection to us;

(G) User Content that contains any unsolicited promotions, political campaigning, advertising, or solicitations;

(H) User Content that contains any private or personal information of a third party without such third party’s consent;

(I) User Content that references irresponsible alcohol consumption or illegal drug use, such as references to overconsumption or use by minors;

(J) User Content that contains any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; or

(K) User Content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Sites or Products, or that may expose Alevate Living or others to any harm or liability of any type;

(L) You are solely responsible for any comments you make, your User Content and their accuracy. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights worldwide in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Alevate Living on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. We take no responsibility and assume no liability for User Content posted by you or any third-party.

SECTION 9 - THIRD-PARTY CONTENT

Certain content, products and services available via our Services includes materials from third-parties.

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and will not have any responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them fully before you engage in any transaction. You acknowledge and agree that your interactions with third parties providing Third-Party Content are solely between you and such third parties, and that Alevate Living is not responsible or liable in any manner for such interactions or Third-Party Content. All complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not to Alevate Living.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

There may be information on our Site, our platforms or in the Services that contains typographical errors, inaccuracies or omissions such as or may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website or platforms is inaccurate at any time without prior notice, including after you have submitted your order. This will be done without any form of compensation to you unless mutually agreed upon by you and Alevate Living in writing.

We undertake no obligation to update, amend or clarify information in the Services or on any related website or platforms, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website or platform, should be taken to indicate that all information in the Services or on any related website or platforms has been modified or updated.

SECTION 11 - USER CONDUCT

In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site, our platforms or their content:

(A) For any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms;

(B) To solicit others to perform or participate in any unlawful acts;

(D) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(E) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(F) To submit false or misleading information or engage in any deceitful or dishonest acts;

(G) To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related website, other websites, other platforms or the Internet;

(H) Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Sites or our platforms, extract data or otherwise interfere with or modify the rendering of Site pages and platforms or functionality;

(I) To collect or track the personal information of others;

(J) To spam, phish, pretext, spider, crawl, or scrape;

(K) For any obscene or immoral purpose; or

(L) To interfere with or circumvent the security features of the Services or any related website, other websites, other platforms or the Internet. We reserve the right to terminate your use of the Services or any related website or platform for violating any of the prohibited uses.

(M) Engage in any harassing, threatening, intimidating, predatory or stalking conduct;

(N) Use or attempt to use another user's account without official authorization from such user and Alevate Living;

(O) Use the Sites or our platforms in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Site and platforms or that could damage, disable, overburden or impair the functioning of the Site, our platforms or affect Alevate Living in any manner;

(P) Reverse engineer any aspect of the Site or our platforms or do anything that might reveal source code or bypass or circumvent measures employed to prevent or limit access to any Content, area, or code of the Site or our platforms;

(Q) Attempt to circumvent any content-filtering techniques we employ

(R) Attempt to access any feature or area of the Site or our platforms that you are not authorized to access;

(S) Develop any third-party applications that interact with User Content or the Sites or our platforms without our prior written consent;

(T) You are not allowed to replicate, copy our Site or social media platforms or any form of our content for commercial purposes without our official authorization communicated in writing. You are also not allowed to use, display, mirror or frame the Services or any individual element within the Services, any part of whole of our Product, Alevate Living’s name, any Aptelier International Pte. Ltd. trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Aptelier International Pte. Ltd.’s express written consent;

Although we are not obligated to monitor access to or use of the Services or Content or to review or edit any Content (including without limitation Product reviews), we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

SECTION 12 -LIMITATION OF LIABILITY

LIMITATIONS:

(A) We do not guarantee, represent or warrant that your use of our Services and/or Products will be uninterrupted, timely, secure or error-free.

(B) We do not warrant that the information and/or results obtained from the Services will be accurate and reliable.

(C) You expressly agree that your use of the Services and Products is based on your own discretion and at your sole risk.

(D) Neither Alevate Living nor any other party involved in creating, producing or delivering the Services or content will be responsible or held liable for any incidental, special, exemplary or consequential damages, or damages for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data or goodwill, lost business opportunity, service interruption, computer damage or system failure, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the services, or for any other claim related in any way to your use of the services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content or product posted, transmitted, or otherwise made available via the services, and whether or not Alevate Living or any other party has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

(E) This limitation of liability clauses applies to those residing in the Singapore state and every other state or jurisdiction. Regardless of which state you are residing in or related to, your use of our Products and Services is an acknowledgement and representation of your full agreement to abide by our limitation of liability clauses.

(F) Our maximum liability in connection with any Product or Service regardless of the quantity or amount you or your associates have spent through our Site is strictly limited to the purchase price of that Product and only to your most recent order captured and successfully performed in a single transaction. We are not responsible and will not be held liable for any of your health outcomes including death or personal injury caused by our negligence, or for fraud, or your statutory rights as a consumer.

(G) The exclusions and limitations of damages set forth above are fundamental elements of the basis of the bargain between Alevate Living and you.

SECTION 13 - INDEMNIFICATION

You agree to completely indemnify, defend and hold harmless Alevate Living, our parent Aptelier International Pte. Ltd., and respective past, present, and future: employees, interns, partners, officers, directors, agents, contractors, sub-contractors, licensors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors, and assigns (individually and collectively, the “Alevate Living Parties”), from and against all actual or alleged Alevate Living Parties or third-party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys’ fees and expenses) and costs (including, without limitation, court costs, costs of settlement, and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract, or otherwise (collectively, “Claims”), including but not limited to damages to property or personal injury, that are caused by, arise out of or are related to:

(A) Your breach of these Terms or the documents they incorporate by reference;

(B) Your violation of any law;

(D) Your violation of the rights of another;

(E) Any form of User Content you create, post, share, or store on or through the Site or our platforms;

(F) Any Feedback you provide;

(G) Any third party’s use or misuse of the Site, our Platforms, Products or Services provided to you.

You agree to promptly notify Alevate Living of any third-party Claims and fully cooperate with the Alevate Living Parties in defending such Claims in favour of Alevate Living. You further agree that Alevate Living Parties shall have control of the defence or settlement of any third-party Claims should they wish to have control. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Alevate Living.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us in writing to ask@alevateliving.com that you no longer wish to use our Services, or when you fully cease using our site, our platforms, our Products or our Services and any relevant information. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly we may deny you access to our Services (or any part thereof) and our Products.

SECTION 16 - SHIPPING

Orders will take an average of 3 to 5 working days for standard local shipping within Singapore. While most orders will be delivered within this time frame, they are subject to you providing us with prompt and accurate information. Delays are inevitable and orders could be delayed up to 10 working days. If your package does not arrive within 10 working days from the order date, please contact our customer service centre.

Kindly note that we accept refunds and cancellation requests during these delays only if it falls within the first 21 calendar days based on your first order placement date. Please refer to the refund policy in section 17 for more details.

SECTION 17 - EXCHANGE AND REFUND POLICY

This section refers to all Products by Alevate Living. Your satisfaction is our priority thus we have a 21-day money back guarantee that applies to your first order and a 21-day exchange policy that applies to all of your subsequent orders.

The 21-day money back guarantee is only applicable for your very first order placed and is recognised by your unique email address. This order may be placed at www.alevateliving.com or any of our platforms or third-parties, if there is more than one platform used by you or your associates then the earliest date will apply. This 21 days is calculated in terms of calendar days, are not extendable or transferable in any way.

If the goods we deliver are (a) not what you ordered, (b) are damaged or defective, (c) of an incorrect quantity or (d) not to your satisfaction, we shall have no liability to you unless you notify us by emailing ask@alevateliving.com of the problem within 21 calendar days of your first order placement. After successfully receiving your email, we will proceed to investigate the case, may request for you to return us back all the products in question before deciding whether to offer you a full refund (excluding shipping) if it falls within the first 21 calendar days from the date of your first order placement.

If you notify a problem to us within the first 21 calendar days based on your first order date, our only obligation will be, at your option:

(A) To make good any shortage or non-delivery;

(B) To replace any goods that are damaged or defective free of charge (excluding shipping fees);

(C) To refund to you the amount (excluding shipping fees) paid by you for the goods in question in whatever way we choose and this amount will be no more than the relevant order. We will refund any money received (excluding shipping fees) from you for the Products using the same method originally used by you to pay for your purchase or in another method of our choice. We will process the refund due to you as soon as reasonably possible and typically within 30 calendar days of the day we receive and approve your cancellation request or within 30 calendar days after we have successfully received all applicable returned products and confirmed to you via letter or email that you are entitled to a refund of the price of the Products (excluding shipping).

The accepted conditions for exchange and redelivery are as follows:

(A) Products in questions should only be related to your most recent order and you notify us by emailing ask@alevateliving.com within 21 calendar days from the date of your most recent order

(B) You agree to and will return all products in question to us and provide clear photo evidence at our request

(C) Reason for exchanging or returning the product to us has to fully match the problem, condition and photo evidence of the returned product that we receive

(D) Full original packaging has to be intact unless agreed beforehand by Alevate Living in writing. This is inclusive of all opened and unopened packs, boxes and all accompanying packaging

(E) The product is defective not arising from your incorrect use and non-adherence to our recommended storage conditions or due to poor third party delivery handling, assessed on a case-by-case basis and decided by Alevate Living

(F) Delivery of wrong product ordered at point of sale

(G) Delivery of wrong quantity ordered at point of sale

(H) Non-delivery of product not due to any fault of Alevate Living and subject to you providing us the accurate and complete address at point of sale

(I) Free of any form of fraud and potential deceit by you or your associates regarding this transaction or any past transactions

If you do not receive the products you ordered within 10 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by emailing ask@alevateliving.com of the problem within 21 calendar days of the date on which you ordered the goods.

The accepted conditions for refunds are as follows:

(A) Products in question should only be related to your very first order and you notify us by emailing ask@alevateliving.com within 21 calendar days from the date of your very first order placement of Alevate Living Products or Services

(B) You agree to and will return all products in question to us and provide clear photo evidence at our request

(C) Reason for refund has to fully match the problem, condition and photo evidence of the returned product that we receive

(D) Full original packaging has to be intact unless agreed beforehand by Alevate Living in writing. This is inclusive of all opened and unopened packs, boxes and all accompanying packaging

(E) Dissatisfaction with our product, assessed on a case-by-case basis

(F) Free of any form of fraud and potential deceit by you or your associates regarding this transaction or any past transactions

All exchanges, redeliveries and refund requests will be assessed on a case-by-case basis. We have absolute right to determine if the exchanges, redeliveries and refunds will be approved and will reject such requests if they violate any of our terms and conditions.

We will process all successful replacement or refunds due to you as soon as reasonably possible and, typically within 30 calendar days of the day we received your email or within 30 calendar days of the day we confirmed to you via letter or email that you were entitled to a replacement, redelivery or refund no more than the price of the Products paid in your latest transaction.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your replacement and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If you are not home when the Product is delivered, and you do not rearrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may cancel the contract.

If you enter incorrect details on your account, including but not limited to, your name, email address, delivery address and/or card details and you do not notify us within three calendar days of setting up the account, we will have no liability to you if your Products are not delivered to you.

We may end the contract for a Product at any time by writing to you if:

(A) You do not make any payment to us when it is due and you still do not make payment within 8 calendar days of us reminding you that payment is due or attempting to charge you;

(B) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products, including but not limited to delivery address or card details as required;

If we end the contract in the situations we set out in (b) and (c) above, we will refund any money you have paid in advance for Products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract, including but not limited to the cost of product and/or delivery fees.

Alevate Living will not assume any responsibility or liability for damaged products or delivery delays/problems when provided by third party organisations.

SECTION 18 - TRADEMARKS

Aptelier International Pte. Ltd., “Alevate Living,” the Alevate Living logo, and any other Alevate Living Product or service names, slogans that may appear on the Site or Products, registered or otherwise, are trademarks of Alevate Living and may not be copied, imitated, or used, in whole or in part, without our prior written permission. You may not use any meta tags or other “hidden text” utilizing “Alevate Living” or any other name, trademark, or Product or service name of Alevate Living without our prior written permission. In addition, the look and feel of the Site, Platforms and Products, including, without limitation, all page headers, custom graphics, button icons, and scripts, constitute the service mark, trademark, or trade dress of Alevate Living and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, Product names, and company names or logos mentioned on the Site, our Platforms or Products are the property of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any Products, Services, processes, or other information by name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Alevate Living or its associates.

SECTION 19 - ENTIRE AGREEMENT

These Terms and any document expressly referred to therein represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

You and we each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies posted by us on this site or our platforms or in respect to The Services constitutes the entire agreement and understanding between you and us and govern your use of the Services and our Products, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us including, but not limited to, any prior versions of the Terms.

The headings in these Terms and conditions are for convenience only and have no legal or contractual effect. These terms and conditions operate to the fullest extent permissible by law.

Any ambiguities in the interpretation of these Terms or discrepancies between these Terms and any information found anywhere shall not be construed against the drafting party and the option that is most in favour of Alevate Living and/or Aptelier International Pte. Ltd. will prevail.

SECTION 20 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services and/or Products shall be governed by and construed in accordance with the laws of the Republic of Singapore and the jurisdiction of the Singapore courts.

SECTION 21 - MEDICAL

(A) This Site or any of our Platforms, including but not limited to pharmacist guidance and any information does not provide or constitute any medical advice. Information on this Site and our Platforms is provided for informational purposes only and is in no way intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on this Site, our Products and Services for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage including but not limited to any injury, illness, hospitalisation, worsening of health or medical condition, disability or even death caused by your reliance on any information, Products and Services obtained through the Site or any of our platforms. You acknowledge and agree to use the information, our Products and Services at your discretion and own risk.

(B) Our licenced pharmacists will answer queries you have, as well as provide dietary and lifestyle advice. However, you should not completely rely on our pharmacists, employees, and any information provided by us. Any information on our Site, our Platforms and third parties is at your discretion and your own risk. You acknowledge that all information we provided is based on what you have clearly shared with us and that we do not guarantee the accuracy of any information, Alleviate Living parties will not be responsible or held liable for any type of damages and/or loss incurred by you or your associates.

(C) If you are currently taking prescription medication, or have recurring or previously diagnosed health conditions, you agree to seek medical advice from your physician before taking our products and/or making dietary and lifestyle changes. If you experience any adverse reaction, stop taking our products and seek medical advice immediately.

(D) If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay seeking professional advice because of something you have read on this Site, any of our platforms or third party sites.

(E) You should always speak with your physician or other healthcare professional before taking any medication or nutritional supplement, or adopting any treatment for a health problem.

(F) The use of this Site does not create a professional-client relationship. The use of any products purchased from our Site or Platforms and information provided by our licenced pharmacists on our Site or any platforms does not create a healthcare professional-patient relationship between you and any of our licenced pharmacists. You should speak to your healthcare professional for a more in-depth analysis of your health profile and any conditions you may have.

(G) Carefully read all the instructions before purchasing or utilizing any product or information from the Site or platform including these Terms.

(H) Health supplements in Singapore do not require approval and are not evaluated by the Health Sciences Authority (HSA). Information and statements regarding dietary supplements have not been evaluated by HSA. Our supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspect a medical condition, are taking prescription drugs, or are pregnant or lactating or if in doubt about anything.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms should be sent to us at ask@alevateliving.com.